CSE |Customer Support Executive|
- Category: Event Management Jobs
- Location: Gurgaon, Haryana
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 21K to 34K
- Published on: 2025/09/21
Responsibilities:
• Customer Interaction:
• Handle inbound and outbound customer calls, emails, and chat inquiries.
• Provide accurate information regarding products and services to customers.
• Issue Resolution:
• Resolve customer issues, complaints, or queries in a timely and effective manner.
• Escalate unresolved issues to the appropriate departments as necessary.
• Customer Satisfaction:
• Ensure a high level of customer satisfaction by delivering prompt and courteous support.
• Follow up on customer complaints to ensure complete resolution.
• Data Management:
• Maintain accurate records of customer interactions and update databases accordingly.
• Document customer feedback to identify common issues and recommend improvements.
• Product Knowledge:
• Stay updated on Merapashu360’s offerings to provide informed support.
• Educate customers on new features and product updates.
• Collaboration:
• Work closely with internal teams (sales, technical support, etc.) to ensure seamless service delivery.
• Share customer insights and feedback with relevant teams to improve products/services.
Qualifications:
• Minimum 6 months of experience in customer support or a similar role.
• Strong communication and problem-solving skills.
• Ability to handle challenging situations with patience and empathy.
• Proficient in using CRM software and other customer support tools.
Job Types: Full-time, Permanent
Pay: ₹16,000.00 - ₹22,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
• Morning shift
Supplemental Pay:
• Performance bonus
• Yearly bonus
Education:
• Bachelor's (Required)
Experience:
• total work: 1 year (Required)
• Customer service: 1 year (Required)
Language:
• Hindi (Preferred)
• English (Preferred)
Work Location: In person
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