CSR/Teller - Parkway East - Part Time

Valley Bank


Retail Market Manager
Valley Bank • Fort Lauderdale, FL, United States • via LinkedIn
1+ hours ago
$+6K–$1.68L a year
Full–time
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Job highlights
Identified by Google from the original job post
Qualifications
Ability to prioritize, organize and delegate and follow up on assignments
Ability to manage multiple branches and remote staff
Ability to effectively present information in one-on-one and small group situations
6 more items(s)
Benefits
Pay Range Information
Exact compensation may vary based on skills, experience, and location
$+6,000.00
5 more items(s)
Responsibilities
The Market Manager directly manages the Branch staff at one or more branches and is ultimately responsible for the staffing and overall performance of all employees within the branch; this includes interviewing, hiring, performance evaluation, disciplinary actions, coaching, developing and providing feedback
The Market Manager is responsible for enhancing client relationships and managing the staff and operational functions of the branches in order to meet the financial needs of the Bank's customers and the goals set forth by Retail Management
This includes independently developing and implementing strategies to achieve deposit, loan and profitability goals for the branch(s) and ensuring compliance with all bank policies while providing an outstanding customer experience
22 more items(s)
Job description
Job Overview

The Market Manager directly manages the Branch staff at one or more branches and is ultimately responsible for the staffing and overall performance of all employees within the branch; this includes interviewing, hiring, performance evaluation, disciplinary actions, coaching, developing and providing feedback. The Market Manager is responsible for enhancing client relationships and managing the staff and operational functions of the branches in order to meet the financial needs of the Bank's customers and the goals set forth by Retail Management. This includes independently developing and implementing strategies to achieve deposit, loan and profitability goals for the branch(s) and ensuring compliance with all bank policies while providing an outstanding customer experience.

Expected Work Hours

40

Job Description

Responsibilities include, but are not limited to:
• Accountable for the growth and profitability of their branch or branches. Improves revenues and expenses and creates an environment that exceeds client expectations. Coordinates and supports the team effort in referring leads to offices and other lines of business.
• Overall responsibility for the financial and operational performance of their branches.
• Responsible for the interviewing, hiring, performance evaluation, and disciplinary action for the staff within the branches.
• Develops the staff for career opportunities; manages the performance and development of employees within the branch which results in high performance, a team environment and positive employee morale.
• Develops market intelligence, communicates and drives the strategic direction and product mix within the market they manage.
• Manages and enhances client relationships through coaching and mentoring staff.
• Oversees the ABMs in ensuring operational functions of the branch are met including cash control, auditing and compliance requirements.
• Builds new and expands existing customer relationships through a consultative approach that requires visiting customers in order to understand their business needs with an expected outcome of growing the deposit base of the branches, increasing product utilization and revenue within the market.
• Ensures primary and defined market area retail offices comply with all appropriate regulatory requirements which relate to retail operations and new accounts.
• Ensures the staff completes Learning Management System training and attends classes developed by Learning - Development to fulfill the requirements of their position.
• Ensures staff complies with all policies, practices and procedures including branch safety. Reports all unsafe activities to Divisional Head and/or Human Resources.
• Manages the escalation of customer service problems and/or requests as appropriate, proactively seeks answers and/or provides solutions and follows-up to ensure customer needs have been met.
• Directs a proactive approach to customer satisfaction and customer retention. Listens to and fully understands, the internal and external customer's needs. Interacts in an effective and positive manner with customers and co-workers.
• Represents the bank in the community and participates in community activities as appropriate.
• Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.
• May provide divisional sales/leadership support in the absence of Divisional/Special divisional initiatives.

Requirements

Required Skills:
• Ability to prioritize, organize and delegate and follow up on assignments.
• Ability to manage multiple branches and remote staff.
• Ability to effectively present information in one-on-one and small group situations.
• Must have excellent verbal, written and interpersonal communication skills.
• Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
• An enthusiastic individual who can listen to customer concerns and offer a unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:
• High School diploma or GED and minimum of 5 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.
• Bachelor's degree with concentration in accounting, business, finance, economics or related field and knowledge of complex commercial bank branch experience is preferred.
• FIS/IBS (Integrated Banking Solutions) preferred.

Pay Range Information

Exact compensation may vary based on skills, experience, and location.

Salary Grade Minimum - Annual

$+6,000.00

Salary Grade Maximum - Annual

$167,700.00

Salary Grade Minimum - Hourly

$46.15

Salary Grade Maximum - Hourly

$80.62
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Fifth Third Bank


CSR/Teller - Parkway East - Part Time
Fifth Third Bank • Cape Coral, FL, United States • via LinkedIn
1+ hours ago
Part-time
No Degree Mentioned
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Job highlights
Identified by Google from the original job post
Qualifications
High school diploma/GED
Work involves extensive cash handling
Work involves contact with the public, adhere to dress code guidelines
6 more items(s)
Responsibilities
GENERAL FUNCTION: Provide excellent customer service in all interactions
Refer customers to the appropriate business partner for a consultative conversation
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined
17 more items(s)
Job description
Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Customer Experience

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
• Provide follow up to customer questions and find solutions to address issues
• Be responsive and timely with correspondence to keep lines of communication open and clear
• Maintain a position of trust and responsibility by keeping all customer business confidential
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations
• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed.
• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
• Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
• Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Referrals
• During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
• Build and maintain a working knowledge of the Retail products and services offered
• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

Minimum Knowledge, Skills And Abilities Required
• High school diploma/GED.
• Work involves extensive cash handling.
• Work involves contact with the public, adhere to dress code guidelines.
• Must have the ability to interact comfortably and confidently with the public.
• Position requires knowledge of retail policies and procedures, to perform the essential duties.
• Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
• Need to have flexibility in scheduling.

Working Conditions
• Normal office environment.
• Extensive viewing of computer screens.

CSR/Teller - Parkway East - Part Time

LOCATION -- Cape Coral, Florida 33+04

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, ****** orientation, gender identity, military status, veteran status or any other legally protected status.