Customer Accounts Specialist - (R730)

About Kovai.co: Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries. At Kovai.co , we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions. Our Products: Biztalk360 Turbo360 Document360 “UK headquarters. Indian innovation. Global impact.” Our journey has been nothing short of remarkable, having witnessed exponential growth and profitability right from our inception. We are on track towards $30 million in annual revenue – and we're just getting started. Kovai.co is fueled by a tribe of thoughtful helpers, obsessed with empowering customers, uplifting colleagues, and igniting our own journeys. Redefining tech is our game. Are you in? Join Kovai.co – where passion meets purpose. Opportunity – Customer Accounts Specialist What you’ll do on the job: • Execution of a sales order by raising invoice in the accounting system • Raising estimates to customers for annual support and subscription renewals • Liaising with customers either via email/telephone for any queries on the estimates/invoices • Updating the CRM system with customer updates and follow ups • Assisting the team in license keys generation and other enquiries • Managing the overdue invoices and making sure the accounts are up to date • Assisting the sales team in reaching the potential leads wherever possible • Provide accurate, valid and complete information by using the right methods/ tools • As a part of customer on boarding process, client relationship sync up to be done • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Follow communication procedures, guidelines, and policies You'll meet our requirements: • Very good English communication skills (both in verbal and written) • Should be good in Word, Excel and PowerPoint • Candidate should be proactive, self-motivated and responsible team-player • Strong phone contact handling skills and active listening • Customer orientation and ability to adapt/respond to different types of characters • Ability to multi-task, prioritize, and manage time effectively • Worked in Xero / free agent Accounting System • Work experience on any CRM systems (Dynamic CRM system is preferred) • BBA / B.Com / M.Com graduates can apply. • Candidates should be ready to work in shifts 02 pm - 11 pm (IST)