Customer Advisor, Sell-to-Clutch

About Clutch:

We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that's just the beginning.

Named two years in a row to the Globe & Mail's list of the Top Growing Companies in Canada and also awarded spots on Deloitte's Technology Fast 50™ and Fast 500™ lists, we're looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper+0. To learn more, visit clutch.ca.

About the role:

Clutch is looking for a Sell-to-Clutch Customer Advisor to be the voice for an online car selling experience in addition to our Sell-to-Clutch (STC) team! This is a fantastic opportunity to join a rapidly growing team and create a huge impact!

What you'll do:

Respond to customer inquiries (inbound calls, emails, SMS) and proactively reach out to customers who scheduled an appointment to sell a car to Clutch (warm outbound calls). The current volume is about 50 calls daily
Act as the main point of contact for individuals looking to sell their vehicles to Clutch
Provide exceptional customer service by answering inquiries, explaining the selling process, and addressing any concerns or questions from sellers
Coordinate and schedule appointments with sellers to assess their vehicles and gather necessary documentation
Conduct basic vehicle assessments using Clutch's established guidelines to confirm vehicle condition and value as originally disclosed
Collect, audit, and ensure all necessary documentation is accurately completed and submitted for processing
Maintain accurate and up-to-date records of all interactions with sellers and transactions through CRM and internal software
What we're looking for:

You should be comfortable in a fast-paced environment and able to juggle a large number of customers & systems at a time
You are exceptionally detail-oriented with the ability to multitask and prioritize effectively
2-3 years of customer service or sales experience required
Passion for cars is a plus
Stoked about disrupting and redefining an age-old industry and a drive to win
Self-starter attitude
Willing to work weekend and evening shifts
Must be comfortable working 100% on-site at our Mississauga facility
Why you'll love it at Clutch:

Autonomy & ownership
- create your own path, and own your work
Competitive compensation
- This role offers a base compensation + sales incentive plan!
Health & dental benefits
Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca.