Customer Assistant and Content Writer

You will be the first point of contact for clients (Customer Assistant), providing excellent customer service and prompt responses via phone and email.
Additionally, you will handle important administrative tasks to ensure smooth operations, including the use of our booking and CRM systems.
You will be responsible for creating, editing and uploading content to various websites and social media platforms and connecting with our audience.
You will work as part of a team, reporting to the Practice Manager, and maintain good communication, providing regular updates on important information, tasks and events.

Essential Requirements:
Previous customer service experience.
Excellent communication skills (verbal and written) and great attention to detail.
A confident, positive, empathetic, and friendly demeanour.
Blog and content writing skills/experience.
Know how to add/update content on various websites (specifically WordPress).
Able to post on various social media platforms.
Work within a team and independently.
Able to prioritize and manage your workload efficiently.
Be proficient in IT systems and software.
A PC or laptop with paid anti-virus and anti-malware installed.
A reliable internet connection.
A mobile phone which can be solely dedicated to this role (paid SIM provided by us).
Have experience with online appointment booking systems and CRM systems.
Be familiar with cloud-based storage systems.
Understand and commit to confidentiality.
Have sound knowledge of the General Data Protection Regulation (UK GDPR).

Desirable Requirements:
Experience in marketing, using various mediums, project planning, etc.
SEO knowledge and skills.
Web design; creation, updating and improving, including coding.

How to apply:
Only applications with a cover letter will be considered.
Send an up-to-date CV and a cover letter explaining how you meet all of the essential requirements for this role.

If you reach the interview stage, we will send you an email invitation with further information.
Note: We reserve the right to close this post without notice due to high response numbers. If you do not hear from us, please assume that your application was unsuccessful this time.