Customer Care Champion | Fixed Term

Our Customer Care Champions are responsible for providing great customer service to our members, donors and general boating public, whatever their waka.

About us
Coastguard is a charity powered by more than 2000 volunteers located in 63 units across New Zealand. Our mission is saving lives on the water and our vision is that with our support everyone can enjoy Aotearoa New Zealand's waters safely and with confidence. Every day, our people unite to deliver programmes, products and services focussed on reducing the drowning toll in New Zealand, and to support our volunteers in their life saving mahi.

The Role
Summer is our busiest time of year, with people from all over the country heading out on the water. So, we’re looking for Customer Care superstars to fill two full-time, fixed term roles.
Starting early October 2024 until the end of January 2025
Starting early October 2024 until end of February 2025
You’ll be joining our small but mighty Customer Care team who provide great customer service via phone and email along with general administrative support. Your role will include
Answering customer queries via phone and email, ensuring a high level of customer service with every interaction
Resolving customer queries in a timely manner. This could be renewing a membership, taking a donation, updating customer details, or answering general enquiries about Coastguard
Processing daily banking, Callsign applications and returned mail, ensuring all details are recorded accurately in our database
General reception and administrative tasks.
To be successful in this role you’ll have
Minimum of 2 years’ experience in a busy reception or call centre environment
A friendly, helpful phone manner – there are no scripts to follow here, so bring your personality and willingness to help
Good computer literacy and the ability to quickly learn new programs
A willingness to roll up your sleeves and turn your hand to whatever needs doing
A good general knowledge of New Zealand geography
Don't worry if you don’t know a lot about boating or safety out on the water, you’ll be supported by experts to help you learn the ropes
You’ll be working office hours Monday to Friday, and after an initial training period, there’s the opportunity to work from home 2 days a week. Summer holidays are the busiest time of the year for boating so, we’ll need you on deck for the whole of December and January. We’re closed on 25 December and 1 January.

We're based in the Auckland Marine Rescue Centre at Mechanics Bay, with a great view of the Hauraki Gulf and free parking.

If you’d like to be part of a great team helping keep Kiwis safe on the water, we’d love to hear from you.

Applications close Friday 13 September

To be eligible for this role, you must be a New Zealand resident or currently hold a work visa allowing you to work permanently in New Zealand.