Customer Care Champion | Fixed Term

Summer is our busiest time of year, with people from all over the country heading out on the water. So, we’re looking for Customer Care superstars to fill two full-time, fixed term roles.
Starting early October 2026 until the end of January 2026
Starting early October 2026 until end of February 2026
You’ll be joining our small but mighty Customer Care team who provide great customer service via phone and email along with general administrative support. Your role will include
Answering customer queries via phone and email, ensuring a high level of customer service with every interaction
Resolving customer queries in a timely manner. This could be renewing a membership, taking a donation, updating customer details, or answering general enquiries about Coastguard
Processing daily banking, Callsign applications and returned mail, ensuring all details are recorded accurately in our database
General reception and administrative tasks.