Customer Care Engineer
- Category: Customer Care Executive
- Location: Chennai, Tamil Nadu
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 21K to 33K
- Published on: 2025/09/20
• Support Thermo Fisher customers through technical service, installation, operation, training and repair of specialized – Analytical equipment like Ion chromatograpy, AAS, ICP and have excellent technical competency if the HPLC product line.
• Undertake product installation on client premises and demonstrate the features related to 21 CFR compliance. In the CDS software.
• Provide training and technical advice on instrument use, both in person and by phone by sharing Dos and Don’ts for optimum performance of the system.
• Investigate difficulties and solve faults arising from operation or utilization.
• Rectify problems or suggest solutions or arrange for repairs to be made.
• Provide an important link between customers and Sales and Marketing.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Monitor repairs in terms of the organization’s service / warranty cover and making suggestions as to product improvements.
• Carry out planned maintenance calls and perform regular customer visits.
• Make recommendations about spare parts requirement and assisting with monitoring equipment.
• Achieve the assigned spares and Service revenue targets by prompting PM kits, instrument upgrade, software upgrades and calibration the systems.
• Role requires extensive travelling within the territory and may call for travel outside territory if need arises
Related jobs
-
Customer Support Executive |HINDI| URDU ONLY|
We Have Openings For Email Support Executives Work Location: Adyar Chennai Total Openings: 50+ • Role: Non Voice Support (Backend Operations) • Eligibility: Experience Candidates Can Apply • Qualification: Any Graduate Nature Of The Job • Email Chat ...
-
Customer Service Dispacher
Immediate requirement for an IT company in Coimbatore, Tamilnadu. Looking for a dispatcher to attend and handle phone calls. You will be required to record all call information, coordinate with field personnel and prioritize calls based on importance...
-
Customer Support Voice
Accountabilities Job Description: The role of the CSD is to lead the In Service Core Team (ISCT) to collate and internally drive Airbus' customer service strategy to ensure an aligned approach, and to assist other Business Units to achieve their obje...