Customer Care Executive

Job description

Roles and Responsibilities

Ascertain the verification process as per client guidelines.

Conduct research to check university/college/company authenticity.

Identify and initiate the verification procedure as per the university guidelines.

Follow-up on call or through Email with the concerned person for verification closure.

Coordinate with the university/college in order to update the database with concerned person’s contact details.

Conduct primary source verification of specified antecedents.

Regular updating of internal database.

Track information source from right company/department.

Maintain quality in reports & email configuration.

Conduct primary source verification of specified antecedents.

Ensure adherence to TAT and Process.

Appropriately and timely communicate case needs requiring attention or action.

Accurate capturing of verification obtained from the Client.

Requirements:

Good interpersonal skills

Data management

Problem solving skills

Good interaction skills.

The candidate should have excellent written and analytical skills.

The candidate’s internet searches and typing skills should be good.

The minimum qualification must be Graduation.

ü Proficient in MS Office skills.

Proficient in drafting mails.

Result-oriented with a positive outlook.

Self- driven

A clear focus on high quality and performance target.

Reliable, tolerant and determined.

Able to get on with others and be a team-player.

Job Types: Full-time, Fresher, Regular / Permanent

Salary: ₹14,000.00 - ₹22,000.00 per month

Benefits:

Cell phone reimbursement

Schedule:

Day shift

Supplemental pay types:

Yearly bonus

Ability to commute/relocate:

Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

Higher Secondary(12th Pass) (Preferred)

Experience:

customer support: 1 year (Preferred)total work: 1 year (Preferred)Customer service: 1 year (Preferred)

Language:

Hindi (Preferred)English (Preferred)

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