Customer care executive
- Category: Customer Care Executive
- Location: Bengaluru, Karnataka
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 19K to 21K
- Published on: 2025/09/21
Answer phone calls in a more professional manner and provide information about products and services as required by the callers
They are responsible for taking or cancelling orders, and obtaining details of customer complaints
Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
Process orders, applications, and forms
Render administrative support to other customer care team members when the need arises, or as instructed
Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
Identify tasks critical to keeping customer satisfaction levels in check
Select, hire, and train new team members
Network with various departments and groups that are involved in customer support, orders, and processing
Ensure maximized productivity and minimized costs
Encourage and motivate team members for continuance of quality service delivery
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹+,80+.11 - ₹28,817.62 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
Ability to commute/relocate:
• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• Customer service (Preferred)
• Technical support (Preferred)
• total work (Preferred)
Language:
• Hindi (Preferred)
• English (Preferred)
Work Location: One location
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