Customer Care Executive

Customer Care Executive
Rentokil Initial Adelaide, South Australia, Australia

Rentokil Initial
Customer Care Executive
Rentokil Initial Adelaide, South Australia, Australia
2 weeks ago Be among the first 25 applicants

See who Rentokil Initial has hired for this role

Apply
Save

We are looking for a Customer Care Executive to join our team in Adelaide on a full-time permanent basis. This role will see you utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence.

This roles primary function is retaining customers and building long term relationships.

The Core Responsibilities In This Role Include

Providing support to national and key clients
Drawing up contracts for services offered
Processing purchase orders
Planning and booking technician jobs for smooth client service
Liaising with customers on a daily basis
Processing enquiries efficiently and pro-actively resolving client issues
Supporting the Customer Services, Sales and Services team, and Operations team to achieve targets and deliverables
Make outgoing calls to our existing client database to promote our products and services

The successful candidate will have

Previous working experience in a similar role (customer service/ administration/ account management)
Is experienced in customer retention
High attention to detail and excellent organisational skills
Excellent customer service skills
Intermediate computer skills
Complaint handling and conflict resolution skills
Ability to work under pressure, multi-task, and work autonomously
Outstanding verbal and written communication skills
Love working in a team environment

The successful candidate must be able to pass a Pre-employment medical, as well as background checks.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

If you're the Customer Service Superstar we're looking for, and you're looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

Rentokil Initial Employee Testimonials

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

Customer Service Manager

"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."

Sierra Warrington

Client Retention Manager