Customer Care Executive

Profile: Customer Care Executive

Salary: Up to 22k

Location: Jagatpura, Jaipur

Job Type: Full Time

Shift: Day Shift

Min 1 years' experience in customer service or sales.

Candidate should have excellent communication skills like: Fluent in English, no mother tongue influence, and without grammatical errors.

Responsibilities:

Handle incoming customer inquiries and provide accurate and timely responses
Resolve customer complaints or issues in a professional and efficient manner
Ensure customer satisfaction by identifying and addressing their needs and concerns
Maintain customer records and update the relevant information in the CRM system
Collaborate with other departments to resolve complex customer problems
Follow up with customers to ensure their issues are fully resolved
Upsell products or services to customers when appropriate
Provide feedback to management regarding customer trends and concerns
Maintain high standards of professionalism, empathy, and patience in all customer interactions
Job Overview:

As a Customer Care Executive, you will be the first point of contact for customers, addressing their queries and concerns via phone, email, or chat. You will actively listen to customers' needs, offer appropriate solutions, and provide exceptional service at all times.

Qualification:

Previous experience in a customer service or call centre role is preferred
Strong communication skills, both verbal and written
Excellent problem-solving and decision-making abilities
Ability to work in a fast-paced and dynamic environment
Good knowledge of customer management software and MS Office
Ability to empathize with customers and provide personalized assistance
Flexibility to work in shifts, including weekends and holidays
Skills

Effective communication
Customer service orientation
Problem-solving
Active listening
Empathy
Attention to detail
Time management
Flexibility
Conflict resolution
Computer literacy
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹22,000.00 per month

Schedule:

Day shift
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

English (Required)
Hindi (Preferred)
Work Location: In person

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