Customer Care Executive Jobs in Startek | New Delhi and Gurugram

Job Requirements

Job Title: Customer Care Executive

Company Name: Startek

Location: Delhi/NCR

Salary:₹17,000 - ₹18,500 per month

Employment Type: Hybrid (Work From Home)

Job Description:

Startek is looking for Customer Care Executives to join our team for an exciting E-commerce Chat Process. This is a work-from-home opportunity with the convenience of a hybrid work model. As a Customer Care Executive, you will be responsible for handling customer queries and complaints tactfully, ensuring an excellent customer experience at every interaction, and taking complete ownership for customer satisfaction.

Key Responsibilities:

- Efficiently handle customer queries and complaints

- Provide excellent customer experience during all interactions

- Take complete ownership of customer issues and ensure end-to-end resolution

- Demonstrate good analytical ability in resolving customer concerns

Preferred Candidate Profile:

- Excellent written and oral communication skills in English

- Display good customer service skills

- Prior experience in BPO voice processes will be preferred, but freshers can also apply

- Ability to create a work-from-home environment

- Willingness to work in a 24/7 environment

- Must have own Laptop/Desktop with a reliable Internet connection for remote work

FAQs:

1Q: What is the job title?

A: The job title is "Customer Care Executive II - E-commerce Chat Process."

2Q: Is this a remote job?

A: Yes, this is a work-from-home opportunity with a hybrid work model.

3Q: What locations are these openings available in?

A: The openings are available in Noida, Uttar Pradesh; Bangalore/Bengaluru, Karnataka; and Delhi/NCR.

4Q: Is prior BPO voice process experience necessary?

A: While prior experience is preferred, freshers are also welcome to apply.

5Q: What are the required communication skills?

A: Candidates should possess excellent written and oral communication skills in English.

6Q: What equipment is required for working from home?

A: Applicants must have their own Laptop/Desktop with a reliable Internet connection.