Customer Care Executive| LMS Mumbai

Leica Microsystems has helped shape the future for over 170 years by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success. Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight. Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Customer Care Executive
This position is required to oversee and coordinate the Customer Care function with the objective of meeting company goals and targets including on-time delivery to Customers.
It reports to Manager - Customer Care.
Your Responsibilities

1. Tender Support:
Own the entire tender preparation from sharing tender alerts, document preparation to final submission till maintaining tender records.
Responsible for Tenders Preparation
Preparation of documents related to tenders.
Coordinating with sales team/finance/legal for getting details and documents (e.g. EMD, technical Details, Pricing, PBG etc.) Compiling the tender documents. Preparation of Authority letters, etc.
Collecting & compiling documents required for submission.
On time submission of Tenders either on e-Tender portal/ Physical tender submission wherever applicable
Coordinating with sales team for tender opening related information like competitor name, product quoted, price quoted, L1,L2 etc.
Preparation & maintenance of Tender Repository
Tender Analysis – won / lost / open, competitor pricing etc.
All Tender related activities required for completing on GeM portal
2. Order Processing:
Vendor Registration (Registering Leica as vendor in customer’s books)
Punching order in the system – Local ERP / SAP,
Respond to customer queries
Support customer for establishing LCs
Payment Follow-up,
Tracking of shipment
Keeping customer, sales & service team informed status on planned completion, clearance, delivery etc.