Customer care representative

Customer care representative
Randstad–Auckland, North Island
$27 - $27 an hour
Contract
About 5 hours ago, from Institute of Data New Zealand
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Are you passionate about customer service and looking for a short-term opportunity to showcase your skills? We're seeking experienced Customer Care Representatives to join our dynamic e-commerce contact centre team for a 3-month assignment at our Wiri location. If you have recent experience in a contact centre and are confident in navigating multiple systems, this role could be the perfect next step for you!

Assignment Details

Duration: 4th November 2024 – 2nd February 2025
Hours: 40 hours per week initially (Please note: working hours in January are reduced to 30 hours per week based on business needs).
Sundays to Thursdays, 7:00am – 3:30pm
Training: 4th November to 22nd November, +:00am – 5:00pm
Location: Wiri, Auckland (Onsite only, no work-from-home options)
Pay: $26.52 per hour + 8% holiday pay
Parking: Secure onsite parking available

Key Responsibilities

Provide timely and effective customer service to customer’s enquiries, ensuring first-call resolution where possible.
Manage customer interactions across multiple platforms, including phone, email, and chat.
Navigate multiple systems and tools to resolve customer queries, ensuring accurate documentation.
Support the e-commerce side of the business, handling multiple tasks efficiently.
Ensure compliance with safety standards and company policies.

What You Bring

Essential: At least 1 year of recent contact centre experience.
Genuine interest in interacting with people and helping their queries.
Typing and data entry skills (30WPM - 40WPM+), with excellent attention to detail.
Experience using contact centre based CRM systems.
Ability to work across different systems and platforms, with excellent multitasking skills.
Flexibility in hours to meet the needs of the business.
Strong communication skills and a customer-first attitude.

How To ApplyAPPLY NOW - If you are a proactive team player with a passion for delivering excellent customer service, we’d love to hear from you!

If you would like more information about the role or the recruitment process then get in touch with our team on 0+ 336 0360 or email us at ****@randstad.co.nz

Note: We will be screening applications as we receive them to move swiftly to interviews. We are aiming to complete all interviews by Friday 25th October.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Skills

Great with customers, Excellent English skills, Strong verbal and written skills, Strong attention to detail

Qualifications

None

education

Secondary School/High School&CC