Customer Care Representative | ARH Homebush

Job Description

The Animal Referral Hospital is one of the most respected emergency and specialist veterinary hospitals in Sydney. Located in Homebush in Sydney’s Inner West, we offer a wide range of specialist services and provide 24-hour emergency and critical care to referring Veterinarians and the public. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients gold standard customer service.

About Your New Role

Due to ongoing growth in the business we need YOU to join our Customer Care team. Reporting to the Customer Care Manager the duties include:

Handling high volumes of inbound calls
Liaising with referring vets
Welcoming clients and their pets to the hospital
Booking and managing appointments
Invoicing and taking payments – including cash and EFTPOS
Processing payments on Vetpay and Medipay finance platforms
Data entry and requesting documents from referring vets and clients
Managing email enquiries

About You

A solid professional background in customer service (min 2 years is essential)
Have experience in reception or high volume call centre environment
You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations
Well-developed computer skills with accurate data entry
Experience with RxWorks is highly desirable but not essential as we will train the right candidate
Experience with appointment entries, invoicing, and taking payments
Willingness to go above and beyond during busy times
You can think outside the box! Have great multi-tasking and problem solving skills to achieve best possible results
Can manage your time effectively when there are multiple distractions and can assist your team mates when required
Amazing attention to detail
Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
Experience dealing with difficult clients
Strong interpersonal and relationship skills
Enjoy working in a close knit team and be team focused
Cope well with high call volumes and demanding clients
Have availability during busy peak seasons Christmas, Easter, and school holidays and be flexible in picking up additional shifts to support your team
As we’re a 24 hour hospital the successful candidate must be available for various shifts (day, afternoon and overnights) Monday through Sunday. **