Customer Care | Voice and Non Voice | International BPO for Jaipur

Customer Care Executive
To assist the customers in solving queries related to feedback, requests, complaints etc. Ensuring timely and professional responses to all the queries, requests & complaints received enabling satisfaction of the customer

Note- Excellent Communication in English is mandate
Job Location – Jaipur - Mansarovar

Recruitment:

Candidate should have excellent communication skills in English.
Job location will be Indore Only
Fresher/Experience
Undergrads are also eligible.
5 and 5.5 days Working days with Rotation shifts (US Shift Timings) along with Rotational week offs.
· SalarySlab: 23K to 32K CTC

KEY SKILLS:

“Customer Service Representative” must have outstanding verbal, written and listening skills (English) Understands details of several functions to provide quality service & carefully write/type messages to ensure professional tone

Assist customers via Voice , Chat / Email
Excellent communication skills in English
Basic Knowledge of Customer Service
Good comprehension skills
Analytical & Probing skills
Open to 24/7 environment
JOB DESCRIPTION:

Need to respond to customer via Email/Chat/Call
Handle queries and complaints of customers
Transaction handling Services, Problem Solving Efficiency
Numerical Ability, High level of accuracy
Energetic, friendly and approachable individuals who that understand the importance of great customer service
Responsible to deliver high quality and productivity results that meet the identified targets
Ability handle tough situation with customer
Strong ability to multitask and take fast decisions independently
Maintains composure and patience with customers
Correctly follow and implement different quality standards/definition documents
Salary: Up to ₹ 30K CTC

Job Type: Full-time

Salary: ₹23,000.00 - ₹32,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Evening shift
Night shift
Supplemental pay types:

Performance bonus
Yearly bonus
Ability to commute/relocate:

Jaipur City, Jaipur - 302020, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 1 year (Preferred)
Language:

English (Required)
Shift availability:

Night Shift (Required)