Customer Delivery & Events Lead Chester | Arweinydd Cyflawni Cwsmeriaid a Digwyddiadau

Equal Opportunities

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

Who we are

At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.

We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

Role responsibilities

The Customer Delivery & Events Lead will have the opportunity to support all special events & rail replacement customer delivery processes on behalf of Transport for Wales, providing expertise in event delivery and advice to all areas of the business. Responsibilities to include, but are not limited to the following.
• Review and refine the Special Events Delivery and Management Framework, ensuring the continual improvement of all events and activities & opportunities prioritised.
• Work closely with all stakeholders to ensure events, rail replacement and customer support plans are carefully mapped, meticulously planned and all stakeholders are clear of expectations in role.
• Ensure communication materials for internal and external audiences are readily available and provide a seamless customer experience.
• Support with the maintenance of the Special Event and Rail Replacement calendar, which clearly maps out where additional resource, wayfinding and communications are required.

Who we’re looking for
• Excellent analytical and problem-solving skills
• Excellent communications skills, both verbal and written
• Influencing and negotiation skills to obtain the best outcome from suppliers, internal and external stakeholders.
• Good understanding of railway operations
• Experience in building strong relationship with internal and external stakeholders

Welsh Language Skills

The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

Next steps

Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.

TFW is a Disability Confident employer. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.

This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible.

Please note, we reserve the right to close this vacancy early if we receive sufficient applications.