Customer Engagement Designer

This is an opportunity for you to join our Data, Analytics & Strategy Domain as a Customer Engagement Designer. The Customer Engagement unit leads data-driven customer engagement orchestrated across channels. It comprises several specialist teams who work alongside other units of BNZ to design and advance the customer experience.
Mō te Tūranga | About the Role
We sat down with our General Manager Customer Engagement, who let us know the following about the role:
What is the team culture and environment like?
The team is supportive and open, working collaboratively to create an environment where we can continually develop. The diversity of the team allows us to bring our own experiences and strengths together to ensure we are consistently highly performing.
What projects / work will the candidate be working on now and into the next year?
Implementing a customer decision engine and 1-1 communications to enable data-driven customer engagement orchestrated across channels.
What are 5 day to day tasks the person in this role will complete?
Support business stakeholders by evaluating potential value, providing consultancy, translating ideas into actionable requirements, and exploring data for Next Best Conversations.
Implement Next Best Conversations via the Customer Decision Hub.
Test Next Best Conversations prior to launch. Support quality assurance.
Simulate effect of changes in collaboration with Analysts to understand the effect on the overall communication portfolio.
Monitor Next Best Conversations technical performance daily. Raise and address if issues