Customer Engagement & Operations Executive Job in Jaipur at Pristine Auto Care in Jaipur

We are seeking an enthusiastic, outgoing Customer Engagement and Operations Executive passionate about communication, social media marketing, and operational excellence. In this full-time role, you will be the vital link between our customers and services, ensuring a seamless experience across all touchpoints, including our affiliated ventures in Furniture Manufacturing & Trading and Electronics Trading.

Salary: ₹17,000 – ₹20,000 per month (Incentives extra)

Key Responsibilities:

1.Customer Communication and Engagement

Handle Customer Queries: Respond promptly and professionally to customer inquiries via phone, email, and social media, providing information about services, pricing, and scheduling.

Outbound Calls: Conduct outbound calls to potential and existing B2B clients (e.g., Resident Welfare Associations, Used/New Car Dealers), effectively presenting our services and fostering strong relationships to drive growth.

2. Social Media Marketing (preferred/not mandatory)

Content Creation and Management: Develop and implement social media strategies to enhance brand awareness and customer engagement; create engaging content tailored to our audience across platforms like Instagram, Facebook, Twitter, and LinkedIn.

Community Management: Monitor social media channels, respond to comments and messages, and engage with followers to build a loyal community.

Analytics and Reporting: Track and analyze social media performance metrics to optimize strategies and report on campaign effectiveness.

3. Operational Coordination

Backend Operations: Manage billing processes, including invoicing and payments; maintain accurate financial records using MS Excel.

Stakeholder Coordination: Collaborate with internal teams, vendors, and partners to ensure smooth operations and service delivery; schedule services and coordinate with the operations team to meet customer expectations.

4. Support sales and customer enquiry of another venture (Electronics Trading and Furniture Manufacturing/Trading)

5. Adaptability and Initiative

Embrace various tasks in a dynamic startup environment; contribute innovative ideas to improve processes and drive business growth.

Qualifications:

Education: Graduate in Business Management (Marketing) or related field.

Communication Skills: Exceptional verbal and written communication in English and Hindi; articulate with a customer-centric approach.

Social Media Proficiency: Experience with social media platforms and digital marketing tools; creative flair for content creation and design.

Organizational Skills: Highly organized with attention to detail; able to manage multiple tasks and meet deadlines.

Financial Acumen: Basic understanding of billing and financial record-keeping; proficiency in MS Excel.

Interpersonal Skills: Outgoing personality; skilled at building and maintaining client and stakeholder relationships.

Adaptability: Proactive, self-motivated, and flexible in adapting to changing priorities.

Additional Traits: Passionate about startups and innovation; enthusiastic about eco-friendly practices and customer satisfaction