Customer Excellence Representative | Team Leader
- Category: Telecaller Jobs
- Location: Whangarei, Northland
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 22K to 24K
- Published on: 2025/09/21
Due to an internal transfer, we have an exciting opportunity for a Customer Excellence Representative - Team Lead to join our team at Northpower. Reporting to the Customer Excellence – Service Manager, you'll be at the heart of ensuring exceptional service and support for our Electricity and Fibre Network customers. This is a hands-on role where you'll be expected to lead by example, manage complaints, handle escalations, and drive continuous improvement initiatives.
Your Responsibilities Include:
Provide outstanding customer service by responding to queries, processing new connections, and ensuring requests are managed within agreed timeframes
Act as the main escalation point for challenging complaints, utilizing your problem-solving skills to resolve issues swiftly and effectively
Motivate and guide your team while empowering and mentoring them, to ensure timely delivery of high-quality work
Take charge of ongoing projects related to system improvements, tools, and process enhancements
Build strong relationships with internal teams, external customers, contractors, and service providers, ensuring seamless communication and resolution of issues
Conduct site visits to address complaints and support other parts of the business as required.
Monitor service levels, report on KPIs, and contribute to business improvement suggestions
Related jobs
-
Customer Experience Technician - West Auckland
Full job description The Role Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of ...
-
HCS Call Centre Administrative Assistant
To be responsible for call centre support with call answering, and data entry for transport requests. The post holder will also provide basic administrative support to the Local Health Courier Services (HCS) function ensuring that an efficient and pr...
-
Hindi Fresher Call Center Jaipur
Tele Caller Executive Jobs in Jaipur Job Details Organization Name : ODC Research Post Name : Tele Caller Executive Employment Type : Full Time Qualification : 12th Pass, Any Graduate Industry : Private Work Hours : 8 Hours Job Experience : Fresher S...