Customer Experience and Data Entry Associate - Health Care

Benefits
Pulled from the full job description
Paid time off
Dental care
Life insurance
RRSP match
Casual dress
Extended health care
Wellness program
 
Full job description
If you are interested in a career opportunity to grow professionally and personally, apply today.

Alpha Labs is a diverse health care services company focused on delivering quality customer service and helping our clients deliver better patient care through our laboratory and diagnostic services. We are dedicated to maximizing the potential of our greatest asset: our employees. We embrace change and the opportunity it brings. Together, we are advancing health care for all.

KEY RESPONSIBILITIES

Managing incoming calls and customer service inquiries.
To enter all the required demographic information and tests requested accurately.
Identifying and assessing customers’ needs to achieve satisfaction.
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
Scanning and Filing Requisitions
Resolving customer complaints, managing database records, drafting status reports on customer service issues on a regular basis.
Maintaining accuracy in entry of all manually entered test results into patient files.
Reporting, when requested to by technologists all STAT, Alert, Critical and other test results considered to be urgent and to telephone or fax as necessary.
Promptly answering telephone requests for results or complaints or any other laboratory business and to be able to refer to appropriate personnel when necessary.
Informing the laboratory supervisor of any problems or difficulties encountered as well as relaying complaints to appropriate personnel.
Troubleshooting problems related to the functions of the laboratory including missing information, missing samples or requisitions and mislabeled specimens.
QUALIFICATIONS

Degree or Diploma in Healthcare administration is preferred
Relevant experience as a customer service in health care
Additional certification in healthcare will be an asset
SKILLS and ABILITIES

Exceptional verbal, written, and communication skills
Self-motivated
Attention to details and accurate typing skills
Ability to sell and promote
Ability to process information well
People oriented and experienced in rapport building
Excellent time management
COVID-19

All employees are required to submit proof of the two-dose vaccine series against COVID-19 with a Health Canada or WHO approved vaccine as a condition of employment. All new hires must have received the full series at least 14 days prior to the hired employee’s first date of employment.

We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are compliant with the Accessibility for Ontarians with Disabilities Act. If selected to move forward through the hiring process, please inform us of any accommodation you require.

While we thank all applicants, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $18.50 per hour

Benefits:

Casual dress
Company events
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Wellness program
Ability to commute/relocate:

North York, ON M3B 2W6: reliably commute or plan to relocate before starting work (required)
Work Location: In person

 
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