Customer Experience Coordinator

At Jacuzzi Hot Tubs of Calgary, we pride ourselves on providing the best customer service possible. We are seeking someone who thrives in a fast paced environment and looks to constantly learn new things and expand their knowledge.

The ideal candidate will be able to think on their feet and handle multiple tasks at one time. We are seeking someone who is comfortable in an office environment, and dedicated to great customer service.

What you bring to the table:

- Great multitasking skills

- Experienced with Google Suite (Sage 50 Accounting experience is a plus)

- Comfortable with computers

- Friendly and personable

- Works well within a small team

- Excellent attention to detail

- Outstanding written and verbal communication skills

- Strong problem solving abilities

- Able to work well under pressure

- Comfortable reporting to multiple managers

- Weekend availability is a must

This role requires someone who is personable and flexible. In our team, we all do a little bit of everything to ensure customers have the best experience possible.

What you’ll be doing:

- Answering a multi phone line system, screening and forwarding phone calls in an upbeat manner

- Greeting, welcoming and directing customers as they come in

- Ensuring showroom & office is clean and presentable

- Restocking product as it’s purchased

- Processing transactions in person and over the phone

- Taking service calls and scheduling service appointments

- Performing basic troubleshooting with customers

- Managing files, both digital and hard

- Handling customer service issues

We are looking for someone who sees this position as a long term career opportunity. Our ultimate goal is to find someone who is excited at the prospect of gaining more experience and working their way up into a more expanded role.

What we offer:

- $18-$20 per hour depending on experience

- Health & Dental Benefit Package after probation period

- Paid vacation

- Sick days

Job Type: Full-time

Pay: $18.00-$20.00 per hour

Expected hours: 36 – 40 per week

Additional pay:

Bonus pay
Overtime pay
Benefits:

Casual dress
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Schedule:

Day shift
Every Weekend
Application question(s):

Are you available to work on weekends?
Experience:

Administrative Assistant and/or Receptionist: 1 year (preferred)
Language:

English (required)
Licence/Certification:

Alberta Driver's License (preferred)
Work Location: In person