Customer Experience Officer Rangitikei District Council|Manawatu District| North Island

Customer Experience Officer
Rangitikei District Council–Manawatu District, North Island
$25 - $30 an hour
Part time
About 13 hours ago, from seek.co.nz
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He angitūtanga | The Opportunity

Are you someone who wants to make a difference in the Rangitīkei community?

Your role will involve helping our customers and community members to provide them with the information, resources and services required to meet their needs.
He kōrero mōu | About You

As the first point of contact for our Council, we expect you to delight our customers/community members by demonstrating some Rangitīkei charm!

You’re friendly, energetic, with a can-do attitude and are able to think on your feet! You also have a true passion for service quality.

This is a permanent part-time position (30 hours per week) based in Marton.
Āu ake mahi| What you will do

Lead from the front, and be accountable for all customer queries within agreed timeframes
Add value to customer interactions, by understanding, respecting and assessing their needs
Maintain a high level of understanding and knowledge of Council’s role and functions and keep up to date with all events, meetings and news
Be confident having conversations regarding difficult topics while providing empathy

Ngā tohu me ngā wheako| What you will bring

Proven customer service experience
High level of interpersonal skills
Ability to demonstrate and apply the organisational values to every interaction
Thorough understanding and advocacy for the principles of customer first
Strong computer skills including both literacy and competency in the Microsoft Office suite of programmes (particularly Word and Excel)

Ngā āhuatanga kei a mātou | What we offer

Personalised career and development plans
Tailored wellness benefits
Supportive and inclusive workplace

Please see Council’s website for a copy of the Job description.
Applications must be made either online at www.rangitikei.govt.nz or by visiting our Council Main Office in Marton.

The closing date for this role is 5.00 pm on Sunday 1 December 2024.

For any enquiries about this role please contact Joanne Manuel, Manager Mana Whenua and Community Hubs, at *************@rangitikei.govt.nz.
Ko wai mātou | Who are we

He oranga Whenua, He oranga Tangata, He oranga Wairua. Tihei Mauriora!

At Rangitīkei District Council, we believe in bringing together thoughts, perspectives, and expression from all kinds of backgrounds. Our team strive to create a space and culture where you feel like you belong. We also believe in a balance between work and play that allows you to enjoy life.
Ngā Pou | Values

We are driven by our values.

Our smaller structure means when you join RDC you can make a real difference. Our close-knit team have an impact on one another and the local community every day.

The Rangitīkei District Council is an Equal Employment Opportunity employer, we welcome and support people of all gender identities, ages, ethnicities, ****** orientations, religions and those with disabilities or are neurodiverse.