Customer Experience Representative

About the business

Everest People are proud to continue our partnership with Zempire Camping, a New Zealand success story shaking up the outdoors - one tent at a time.

From their base in Hamilton, Zempire has grown into a global leader in air tent technology with a community of passionate campers and a reputation for bold, clever gear. As their international footprint expands, they remain grounded in what matters: quality products, epic adventures, and a down-to-earth team that loves what they do.

We are on the hunt for a proactive and people-focused Customer Experience Representative to join Zempire’s Customer Support team. If you enjoy solving problems, supporting people, and being part of a high-energy environment, this role is your chance to make a difference with a Kiwi brand going global.

You’ll be the first point of contact for Zempire’s customers across NZ and the world - helping with everything from product advice and troubleshooting, to guiding warranty cases. This is a great opportunity for someone who thrives in a process-driven role and wants to be part of a fun and passionate team that’s reshaping the camping experience.

About the role

Respond to customer enquiries via Zendesk, phone, and email
Provide product support, troubleshooting help, and after-sales service
Guide customers through the warranty and returns process
Log all updates accurately in Zendesk and escalate complex cases as needed
Collaborate with Product and Warranty teams to keep up with updates and product changes
Continuously look for ways to improve communication and customer experience
About you

We’re looking for someone with:

Experience in customer service, support, or admin - ideally in a product-based or e-commerce environment
Strong written and verbal communication skills
A calm and professional manner when resolving issues
A detail-focused mindset with a love for process and consistency
Familiarity with support tools such as Zendesk or email platforms
A proactive team player attitude and the ability to work independently
Bonus points if you have:

Experience in warranty or returns processes
A passion for the outdoors or previous experience in the outdoor gear industry
Why should you join Zempire Camping?

Join a fast-growing, proudly Kiwi brand with a global reach
Be part of a friendly and collaborative team that genuinely supports one another
Clear processes, great tools, and excellent training to help you succeed
Play a key role in maintaining Zempire’s outstanding reputation for customer care
Ready to bring your energy and empathy to a team that’s passionate about adventure? Apply today!

For confidential enquiries, please call Sharyn Codlin at Everest People on 027 701+585