Customer Experience Strategist

As a CX Strategist, you will support the growth of a newly awarded program and the company. This is a unique opportunity to join a rapidly growing company and contribute to the development and maintenance of an enterprise-wide cybersecurity framework. The CX Strategist will support stakeholder engagement to ensure a customer experience perspective and ensure quality in deliverables and programmatic outputs based on customer defined success criteria.

Responsibilities
• Provide updates to grant documentation
• Supports stakeholder engagement to ensure a customer experience perspective. Ensures quality in deliverables and programmatic outputs based on customer defined success criteria
• Creatively gather and package compelling customer feedback, research, and other data to develop insights to support leadership decision-making
• Bring together the right people and supporting culture to develop strategies for improving CX, and plan for achieving measurable outcomes
• Drive opportunities and projects through to completion creatively within a bureaucracy, while maintaining respect for colleagues and tactfully building coalitions of support

Qualifications, Knowledge, Skills, & Abilities
• Minimum of 3-5 years professional experience
• BS in Computer Science or related field
• Excellent leadership, relationship management, flexibility and communication skills
• Experience developing CX strategy and initiatives, ability to show progress and outcome measurements via feedback and performance measures
• Experience using information collected to drive decision making and support continuous improvement
• Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required
• Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management
• Preferred experience using human centered design concepts and development of user journey maps

Additional Information
• Location will be based in Washington, DC but remote work schedule is available
• Ability to obtain U.S. Government Clearance (Public Trust)

EEO Compliance:

Ryde Technologies is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, ****** orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Ryde Technologies will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.