Customer Experience Team Member

Company Description

At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers.

We take immense pride in creating an environment where you can truly flourish. Our culture is more than just words on a page; it's the heart and soul of everything we do. We value open communication, collaboration, and diversity. We embrace the unique perspectives and backgrounds that each team member brings because we believe it's the key to our success

Job Description

As a Customer Experience Team Member, you will work to ensure that all customers have a legendary experience from start to finish when dealing with us. The role also consists of supporting customers to resolve any issues they may have with their products in a timely and effective manner.

Responding to all feedback and quickly resolving any issues or concerns a customer may have addressing the customer's concern directly and resolving them to their satisfaction.
Identifying and improving internal processes to improve the customer experience.
Turning satisfied customers into advocates for the business.
Answer all customer calls and emails within an acceptable time frame.
Responding to feedback, product reviews, service reviews and reporting any required changes to management.
Responsible for liaising with third party companies including suppliers and logistics companies.
Accurately update all customer service records.
Respond to all NPS (Net Promoter Score) detractors via email or phone call.
Qualifications

A real passion for delivering amazing customer experiences.
Excellent problem solving skills.
Excellent verbal and written communication skills.
Ability to multi-task and prioritise.
Additional Information

Exciting career advancement opportunities await as we are a rapidly growing company that values promoting from within our talented team!
Our in-house Training Academy provides ongoing training (incl. nationally accredited Cert III and Cert IV) and development opportunities, ensuring that our employees have the chance to enhance their skills and knowledge.
Experience Winning Perks with exclusive discounts, deals, and savings on a diverse array of products and services. From retail and dining to travel, entertainment, wellness, gym and more.
Access to an employee assistance program (EAP).
Discover our vibrant community and learn more about us at www.winninggroup.com.au and follow us on Instagram and TikTok.

In the spirit of reconciliation, Winning Group acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.