Customer Experience Technician
- Category: Mechanic Jobs
- Location: Ahmedabad, Gujarat
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 21K to 23K
- Published on: 2025/09/30
Job Overview
We are seeking a Customer Experience Technician to provide high-quality technical support to our customers and installation teams. The ideal candidate will have a strong background in the solar industry, excellent communication skills, and the ability to work independently.
Main Job Functions
• Provide technical assistance to customers and installation teams via phone, email, and CRM ticket records.
• Conduct quality control checks on installations to ensure they meet our standards.
• Collaborate with installers to collect feedback and improve installer-related activities.
• Manage customer service requests, escalating serious complaints to line managers as needed.
• Maintain accurate CRM ticket records and submit post-installation smart meter applications.
Key Qualifications
• Experience in the solar industry or related field.
• Strong communication and problem-solving skills.
• Ability to work independently with minimal supervision.
• Knowledge of electrical, solar, and battery systems.
• Practical skills and ability to read electrical diagrams.
• Microsoft Office skills and CRM system knowledge.
Related jobs
-
Instrumentation Technician
Job description Position : Instrumentation Technician – CETP Plant Experience : 3 to 5 Year Qualification : ITI Location : Palsana -Surat Salary : upto 25000/- PM • Conduct routine maintenance and calibration of instruments such as flow meters, pH me...
-
Requirement Technician
Job description Requirement:- Technician Location:- Surendranagar Experience:- 04 - 05 Years Avaada Clean Project Private Limited Requirements from Inspection agency 1. Inspection agency to organise a kick-off meeting within 1 week of issuance of PO ...
-
ITI Mechanical Maintenace Supervisor
Job description We are hiring a ITI Mechanical Maintenance Supervisor for which required details are as follows: Job Roles: · Plant and Labour supervision and management · To Coordinate with team for plant work and query. · Maintain proper documents ...