Customer Loyalty Executive|Patna| Bihar| India
- Category: Customer Care Executive
- Location: Patna, Bihar
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 17K to 27K
- Published on: 2025/09/21
The Quality Assurance and Training Officer will work closely with the quality assessors,customer service teams,customer service team managers, training team and managers to serve existing and potential customers by ensuring the customers are satisfied with the service offered with great customer experience and give feedback to the organization.
Key responsibilities for the role include:
• Implement team goals or objectives
• Supervise, train or guide team members
• Mediate any interpersonal issues
• Inspire and motivate team members
• Provide effective feedback
• Utilize technology effectively
• Be knowledgeable about each team members job role
• Have team calibrations to ensure that each QA Assessor understands the scorecard and speak one language
• Work with the different departments to ensure training, process checks and call insights are done as requested.
• Share and analyse the reports shared by the team to the respective country heads and the relevant stakeholders.
• Work with a call center team manager on any corrective measures that need to be implemented.
• Represent the team performance at meetings by sharing updates,status and giving feedback.
• Look for areas of improvement in order to perform better.
• Work on the role assigned within the QA structure.
• Participates in customer and client listening programs to identify customer needs and expectations.
Related jobs
-
Call Center Customer Service Representative|Patna| Bihar| India
Female candidate required for In-house sales through projected leads salary plus incentive extra
-
Call Center Executive|Patna| Bihar| India
Openings in Day Shifts or Night Shifts Candidate with good customer service skills would be preferred.Selected candidates will have choice to work either in Day or Night shifts.Candidates with backlogs/arrears in their degree can also apply.Responsib...
-
Voice |amp| Non|Voice Call Center Agent Job in Patna|Patna| Bihar| India
There is an immediate opening for 250 open positions of Voice & Non-Voice Call Center Agent for Full Time jobs in Patna University, Patna city. It is an exciting opportunity for job seekers who are Experienced. The minimum salary for this positio...