Customer Operations Specialist, APAC

Full job description
Date: Apr 30, 2025

Location: Mulgrave, VIC, AU, 3170

Company: Corning

The company built on breakthroughs.
Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.


Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with:

Trusted products that accelerate drug discovery, development, and delivery to save lives
Damage-resistant cover glass to enhance the devices that keep us connected
Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
Precision glass for advanced displays to deliver richer experiences
Auto glass and ceramics to drive cleaner, safer, and smarter transportation

Position Description
To liaise with Customers in all areas in regard to Orders for Goods, Materials and Services.

Roles & Responsibilities
Sales Order Entry from Customer Purchase Orders
Quotations (Internal and External) when required
Customer complaint handling
Manual Export Documentation if required
Monitor Customer Deliveries
Credits
Proactive management of customer orders from PO placement to Delivery
Creation and maintenance of customer specific reports
Ongoing input into department process documentation
Updating of Customer Dossiers
Creation of New Customers, New Ship To and Bill To Creation
Internal and External communication with customers, plants and sales teams
Creation of SAP Material numbers when required
Raise and monitor Customer Notification for Quality Issues
Maintain Customer Pricelists
Raising and managing Intercompany Purchase Orders when required
Other duties as required
Experience
2+ years in either manufacturing/ logistics or Customer Care is desirable
Requirements
Excellent interpersonal skills including both written & telephone communications skills
Microsoft Office skills (particularly Excel)
Knowledge of manufacturing/ transport logistic processes
SAP experience
Experience in Microsoft Teams
Experience in Service Cloud/Salesforce
Passion for Customer Care
Strong attention to detail