Customer Relations

Any Graduate Age 2- 2+ Years Experience From 2 Years - 0 Months Experience To 8 Years - 0 Months Key Requirement for the Position
• Good communication skills and presentation skills.
• Marketing and negotiating skills.
• Knowledge about latest products in the market and ability to adapt to changes.
• Organizing and Enthusiasm ( Positive Energy and Focus )
• Logical reasoning and able to perform in enterprising roles
• Risk analysis and management.
Job Description 1)
Pre Disbursement Activity:
• Handling foot falls at the dealerships and dealership related activities.
• Field Investigating Activity.
• Lead generation through promotional activities conducted by SFL.
• Collection of prospective customer information.
2)
Disbursement:
• Processing application for approval.
• Obtaining documents from customers for payment.
• Collection invoice/Insurance and other respective papers.
• Processing the loan documents for payment.
3)Post
Disbursement:
• Confirmation of delivery of vehicle finance processed.
• Collection of registration certificate if applicable.
• Collection of insurance policy if applicable.
4)
Recovery Management:
• Responsible for initiating repossession proceeding, maintain records of collection and status of accounts.
5)
Customer relations and cross selling:
• Responding to customer queries and grievances and providing timely information and redressal.
Exploring favorable cross selling opportunities with the customers