Customer Relationship Executive

Roles & Responsibilities:
• ONLY CANDIDATES LOCATED IN PUNE CAN APPLY AND OTHER CANDIDATES WILL NOT BE CONSIDERED.
• Manage calls of the customers, post payment for documentation and issuance of policy.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer through open and interactive communication
• Provide accurate, valid and complete information by using the right methods and systems.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions
• Take the extra mile to engage customers
• Ensure that customer are retained.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong call handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Graduate and above.
• It is an in-office job.

Required Skill Set:
• Ability to learn about products and services and describe/explain them to prospects
• Good fluency in English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Proven experience working as a Customer Service Executive.
• Willing to work in Rotational shifts and Rotational week off.
• Undergraduates/Freshers can also apply. Must have completed 18yrs of Age.
• Being competitive and willing to work under pressure.
• Immediate joiners residing in Pune can apply.

Contact - HR Ashwini - +52+767867

We are also accepting applications for this profile from Call Center, BPO, Telecaller, Telecalling, Customer Care Executive, Customer Relationship Executive, Customer Service Executive.

Job Type: Full-time

Pay: ₹17,000.00 - ₹20,000.00 per month

Benefits:
• Health insurance
• Provident Fund

Schedule:
• Day shift
• Morning shift
• Rotational shift

Supplemental Pay:
• Overtime pay
• Performance bonus

Education:
• Higher Secondary(12th Pass) (Required)

Experience:
• Customer service: 1 year (Preferred)

Language:
• Fluent English (Required)

Location:
• Pune, Maharashtra (Required)