Customer Relationship Executive |CRE|

Urgent Opening--- We are searching for a Young & Energetic Male and Female Customer Relationship Executive who is capable of handling Client Queries raised by Customers.

Experience: 1 to 2 Yrs.

Salary: 16,000 to 20,000 per month

English communication is must.

Job description:

Ensure highest Level of Customer Satisfaction
Having knowledge of Technical knowledge of cars
Retention of customers by planning various activities
Implement customer sales complaint management system and ensure lowest complaint resolution time
Resolves customer complaints expeditiously and ensures better long -term customer satisfaction.
Assists in resolving customer complaints, and coordinates Team when all dealership resources have been exhausted.
Ensures that new vehicles are properly prepped for delivery.
Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
Coordinates customer follow-up programs.
Works with salespeople to ensure that post-sale customer contacts are made as per norms
Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
Reviews all post-sale service cases with the service manager once a month.
Maintains a file of the dealership's customer satisfaction achievements.
Maintains a professional appearance.
Role Customer Service
Industry Type Automobile
Functional Area Customer Success, Service & Operations
Employment Type Full Time, Permanent
Role Category Customer Success, Service & Operations - Other

Education:-
Minimum 12th Pass with Good English communications is must.

Job Type: Full-time

Salary: ₹16,000.00 - ₹20,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental pay types:

Performance bonus
Language:

English (Required)
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