Customer Relationship Manager

To be responsible for making outbound calls on a daily basis using the data provided.

ü To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.

ü To convert the calls to new business leads.

ü To achieve agreed personal and departmental targets captured from calling data provided.

ü To inform potential clients of the company’s products and services.

ü To gather relevant School and Corporate information.

ü To use company databases to gain potential leads.

ü To be proactive in identifying opportunities for new business.

ü To input and maintain guest information onto the company database.

ü To ensure guest satisfaction at all times.

ü To deal with telephone queries.

ü To build relationships with colleagues and clients.f the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilitiesü Previous B2B or B2C sales experience: - 5- 10yrs. Preferable from the Automobile industry.

ü Excellent communication skills and an excellent telephone manner.

ü Ability to work independently and under pressure.

ü Good verbal and written skills.

ü A positive approach to objection handling is essential.

ü Good organizational skills and attention to detail.

ü You must be financially motivated, energetic, and reliable with a hunger to succeed.

ü We are looking for someone upbeat and organized.

ü An interest in the Snowsports and the Leisure industry, and a genuine passion for our products will be invaluable.

ü Tenacity for a high standard of guest service – wanting to meet and serve guests – a complete understanding of guests' needs in line with the brand offering and product delivery.

ü A good knowledge and understanding of the technical aspects of the following:-

ü Microsoft Office and associated systems, including CRM.

ü Social Networking (LinkedIn).

ü Demonstration of the energy, ability, and commitment demanded by this role.

ü Root cause analysis with countermeasures.

ü VOC Portal / CRM Portal ( Complaint Handling )

Qualifications

:- MBA (Marketing/ Operations), BBA or Bachelor’s degree in any field, B.tech.(mech/auto