Customer Relationship Manager |CRM|
- Category: Counter Sales Jobs
- Location: Pune, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 21K to 30K
- Published on: 2025/09/19
Designation : Priority Relationship Manager - Service
Exp : 5- 7 Years - relevant
Job Location : Baner
Skills : Excellent communication skills in Marathi, Hindi & English
Expert in reports preparation & presentation
Job Role :
1. Handling Service customer complaints & Escalations
2. Handling customer service telecaller team
3. Responsible for daily service cars appointment
4. Responsible for feedback calling
5. Responsible for events calling
6. Handle dis-satisfied customers who have raised complaints through all sources.
7. Coordinate with sales and after sales department HOD’s, Dealer principle for closure of all the After Sales complaints as per the set time line.
8. With the support of telemarketing team & After sales team , old customer database cleaning has to be done, in terms of checking and updating the contact and address of old customers ( > 1year).
+. E-dealer monitoring for data quality.
10. Coordinate with MB India CRM team and after sales marketing team for CSI surveys.
11. To ensure Implementation customer life cycle communication to increase customer retention.
12. Discuss with respective HODs’ and develop an action plan for CSI improvement at the dealership.
13. Develop counter measure to eliminate negative feedback from customers in future.
Related jobs
-
RBB|PB|Teller Authorisers
Supervisory Responsibility: Supervise & monitor Personal Banker desks and contract sales staff Branch administration Lobby Management Ensure quality customer service is delivered Resolution of customer queries/complaints Customer service to ensur...
-
Area Sales Manager
We are looking at a self-driven and experienced Area Sales Manager to increase sales within an assigned geographical area. Accomplished results-driven sales & marketing professional with an expertise in Sales & Marketing, Channel Sales, Chann...
-
Counter Sales
Retail Store Ke Bahar Prepaid Sim Card Sale Karna Hain.