Customer Service
- Category: Customer Care
- Location: Indore, Madhya Pradesh
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 16K to 33K
- Published on: 2025/09/21
Any 12th pass fresher with excellent English communication can apply for this profile only work from office Indore.
Provide on-line support for customers.
ü Resolve known customer issues through the use of a knowledgebase, direct use of product and tools, product user guides, and other reference materials
ü Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.
ü Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
ü Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.
ü Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice
ü Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.
ü Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
ü Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets
Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications
Related jobs
-
Customer Support Executive |Kannada
Job Profile: Customer Support Executive Language: Kannada Speaking, Reading, Writing mandatory criteria Job Type: Full-time Salary: From ₹14,000.00 per month Schedule: • Day shift Ability to commute/relocate: • Bhopal, MP, Bhopal - 462026, Madhya Pra...
-
Customer Support Executive
Responsibilities: Customer Service ( Voice/Chat/Mail ) • Manage incoming calls and customer service inquiries • Provide information about products and services, take/cancel orders, and record details of complaints • Keep records of customer interacti...
-
Customer Service Representative
Coordinating with client ( TATA AIA Life Insurance, CANARA HSBC and many more ) and forwarding suspicious cases of customer in bulk to company’s field executives via mail for conducting investigation. • Coordinating with field executive & taking ...