Customer Service Admin Specialist

Overview:
Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, we are looking for people who want to embark on an exciting career journey. Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters
Responsibilities:

About the role:
Proven experience interacting with internal and external customers and dealers.
Ability to evaluate account information and documented correspondence, completing administrative tasks, and making sound business decisions.
Knowledge of financial services or banking customer service systems and Microsoft Office applications.
Ability to make sound business decisions based on accurate analysis of information
Excellent customer service skills and mathematical aptitude along with attention to data entry.
Detail oriented with good organizational and prioritization skills.
Self-motivated and able to work with minimal supervision while actively participating in a team environment.
Qualifications:

What makes you a dream candidate?
Ability to manage timely and accurate responses to multi-channel internal and external requests related to Lease & Loan accounts.
Proven experience interacting with internal and external customers and dealers.
Ability to evaluate account information and documented correspondence, completing administrative tasks, and making sound business decisions.
Strong written and verbal communication skills with the ability to multi-task
Knowledge of financial services or banking customer service systems and Microsoft Office applications.
Ability to make sound business decisions based on accurate analysis of information
Excellent customer service skills and mathematical aptitude along with attention to data entry.
Detail oriented with good organizational and prioritization skills.
Team player with the ability to work in a fast-paced environment.
Self-motivated and able to work with minimal supervision while actively participating in a team environment.
Experience

Secondary School required.
Post secondary education preferred.
2 years of experience in a customer service or office environment is preferred.
Previous automotive industry experience is preferred but not required.
What We Offer

Excellent Health, Vision and Dental Benefits.
Company Match program for RRSP contributions
Generous Paid Time Off (personal, vacation, sick, paid holidays)
Dynamic relationships between teams and leadership
Quarterly Volunteer Opportunities
Hybrid work schedule offered; ability to work a portion of your week from home