Customer Service Admin Support A4

Location
Bengaluru, Karnataka
 
Full job description
Join us in making a meaningful difference within the Oracle Health Support organization. As a vital member of our support team, you’ll play a key role in assisting clients by configuring their requirements in Oracle systems and resolving their issues using both phone and electronic communication channels.

Your primary focus will be to deliver exceptional client support by meeting defined performance goals, utilizing internal knowledge bases, creating product documentation, and conducting thorough testing to resolve concerns efficiently. With a strong client-first approach, you will be instrumental in providing timely and accurate solutions for a range of technical and non-technical challenges.

In this dynamic role, you will serve as the frontline liaison between clients and Oracle, ensuring a smooth and positive experience throughout every interaction. Your ability to build trust, communicate effectively, and manage client expectations will be crucial in maintaining high levels of satisfaction.

As you grow in this position, you’ll have the opportunity to deepen your understanding of Oracle’s core technologies and applications, ultimately becoming a trusted expert in specific product areas. While prior experience with Oracle products is beneficial, we value individuals who are eager to learn and quick to adapt.

We are looking for candidates with excellent communication skills, strong time management abilities, and a collaborative mindset. If you are passionate about customer success, driven to solve problems, and excited to thrive in a fast-paced, supportive environment, we invite you to join the Oracle Health Support team.


Responsibilities-

Gather client requirements and understand their vision to ensure solutions align with their goals.
Conduct scope assessments to define and evaluate the extent of requested configurations or support.
Provide timely guidance and solutions for a wide range of technical and non-technical client challenges.
Configure client requests accurately within Oracle applications, ensuring alignment with business needs.
Follow established change management standards to maintain consistency and control across configurations.
Ensure accuracy in all configurations and implementations, minimizing errors and maximizing efficiency.
Collaborate with subject matter experts across different solutions to achieve the client’s vision and deliver optimal results.
Utilize internal knowledge bases, product documentation, and testing to efficiently resolve client concerns.
Act as a primary liaison between clients and Oracle, promoting a client-first approach and ensuring high satisfaction.
Continuously build expertise in Oracle’s core technologies and applications, with the opportunity to specialize in key product areas.