Customer Service Administrator
- Category: BPO Jobs
- Location: Mount Maunganui, Bay of Plenty
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 20K to 29K
- Published on: 2025/09/21
Reporting to the Office Manager, the Customer Care Administrator is the go-to for all things customer! This newly created role is responsible for managing customer relationships, ensuring high levels of customer satisfaction and driving repeat business. Some key responsibilities include:
RELATIONSHIP: Build and maintain customer relationships; handle inquiries and complaints.
SERVICE COORDINATION: Schedule and coordinate vehicle services, liaising between the customer, insurer and our operations team.
SALES AND REVENUE GENERATION: Upsell services, promote offers, and encourage repeat business.
ADMINISTRATIVE DUTIES: Maintain customer records, process invoices, payments and insurance claims. Assist the Office Manager in all things Admin!
COMMUNICATION: Serve as the main point of contact, ensuring clear communication and documenting interactions.
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