Customer Service Advisor
- Category: Fresher Jobs
- Location: Bahadurpalli, Andhra Pradesh
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 21K to 22K
- Published on: 2025/09/20
Key Responsibilities:
Answer end-user questions via phone and email on all IT supported applicationsProviding first-line investigation and diagnosisTicket logging and ownership including routing/assigning/escalating in between teamsDiagnose an issue and search the relevant information through tools providedResolve basic computer/laptop hardware, OS and browser issues remotely, if required access client system via remote desktop tools and troubleshoot to resolutionUser Account ManagementTracking ticket during its lifecycle.Conducting customer and user satisfaction surveys / call-backs as agreedManaging personal and Common Mailbox.Communication with internal/stakeholder/customer via e-mail/tool.Provide remote assistance on software/application issues via the tool providedSearching KB/KEBD for solutions.Individual reporting on self-workload.Adhering to SLAs and compliance.
Job Requirements
Computer usage proficiencyFamiliar with MS office tools like outlook, excel, word. Able to log tickets on ITSM tools.Ability to troubleshoot and resolve Basic computer Hardware, OS and browser issuesFluent in written and spoken EnglishCustomer handling skillsMulti-tasking and displays ownership.Working in a teamPrevious experience of Call Centres in Technical support or Service Desk(1 year + exp preferred)ITIL V3 trained/certified (Preferred)Experience in Microsoft Office 365
Desirable skills:
Experience in a Service Desk/Technical Support environmentKnowledge of ITIL methodology- Not MandateFamiliarity with common commercial software products – Good to knowUser Account administration – Good to KnowFamiliarity with telecommunications services including VOIP, wireless and video conferencing.Familiarity with security services including Anti-Virus, VPN, OTP tokens and Digital Certificates.Knowledge of databases.
Position Type: Full Time
Job Type: Experienced & Freshers
Education: Any Graduate / Undergraduate
Shift: Rotational
Job Type: Full-time
Salary: ₹250,000.00 - ₹300,000.00 per year
Schedule:
Rotational shift
Ability to commute/relocate:
Bahadurpalli, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
International Bpo: 1 year (Required)
Language:
English (Preferred)
Willingness to travel:
100% (Required)
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