Customer Service Advisor - Operations

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Customer service
 
Job details
Here’s how the job details align with your profile.
Pay

£25,965 a year
Job type

Full-time
Shift and schedule

Monday to Friday
 
Location
Hatfield AL10
 
Full job description
We are looking for Customer Advisors to join our call centre in Hatfield.

You will be taking a high volume of inbound calls and acting as the first point of contact when our customers call with their questions and queries, so it is vital that you represent the company in a positive, friendly and empathetic way. No two calls will be the same, so it will be important that you adapt to the different needs to quickly resolve the situation in a professional way.

You don’t need to have worked in a call centre environment previously as full training will be provided. We are looking for individuals with great customer service skills as we are measured against the level of customer experience that we provide our customers. We are also looking for individuals who are comfortable with using a range of IT software as there will be a variety of systems used as a part of the day-to-day job. Full training on all software systems will be provided before you start.

If you are shortlisted for an assessment centre, these will be taking place on:

Tuesday 22nd July at 5pm

Wednesday 23rd July at 9:30am or 1:30pm

You will be contacted and asked which session would be convenient. The session will last approx. 2 hrs.

In the role, you will be working 37 hours per week on a 7 hour shift basis between 7am and 8pm Mondays to Fridays, plus 2 weekends and 1 Saturday in a 7 week rota.


The salary for the role is £25,965 with a start date of Monday 8th September 2025. Please note that for the first 5 weeks, you will be doing compulsory training 9am to 5pm Monday to Friday

In return for all your hard work, you will get 23 days’ leave plus a celebration day, which rises with continuous service. You will get the opportunity to buy leave. You will be joining a well-established company who values work-life balance and career development. If you think this sounds like the role and company for you, apply now and build your career with us at Affinity Water today.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

Thirsty for more info?

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.

Don’t forget to look at all the good work that we do at Affinity Water through our social media channels. You too can help shape our successful save water campaigns and make sure that there is enough water for the future. https://www.affinitywater.co.uk/saveourstreams/tips

Tell us how you would be a great fit for this role by following our quick and simple application process and we will respond back to you within one week

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