Customer Service Agent - English On-site Winnipeg

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Summary of Position:

Customer Service Agent - (Data Entry Clerk), is someone who updates and inputs information into a company/client database. The main responsibilities of a Customer Service Agent - (Data Entry Clerk)- are Data Entry, proofreading, donor follow-ups either through email or phone, exporting and importing data into databases, Deposits, and appropriately filing digital documents. You should be diligent and reliable. You should have attention to detail.


Key Job Activities:
Sort and collate incoming and outgoing mail.
Weigh mail to determine the correct postage.
Time/date stamp all incoming/outgoing mail.
Help customers complete change of address and mail hold forms, etc.
Maintains database by entering new and updated customer and account information.
Prepares source data for computer entry by compiling and sorting information.
Establishes entry priorities.
Ensuring appropriate turnaround time on all data entry
Monitoring and updating existing data when required
Retrieving data for team members upon request
Utilizes applications effectively to process customer transactions accurately
Maintains a working knowledge of client product, services and promotions
Completes offline donor administrative work such as responding to emails. Follow up with customers via the phone to address missing information.
Use fax and scanning machines.
Client exports and deposits

Requirements and skills
Experience with mail sorting and postage meter machines is a plus
Good computer skills
Well-organized, with sharp attention to detail
Ability to work under pressure
Strong typing skills; Knowledge of touch-typing system is strongly preferred
Good command of the English language, both oral and written,and customer service skills
High school degree or equivalent