CUSTOMER SERVICE |amp| BEYOND|

CUSTOMER SERVICE & BEYOND….

Located in Tullamarine
Permanent Full-time
Immediate start available
Great Team Culture
Are you Looking for the right Company

DuBois Chemicals Australia is part of DuBois Chemicals Inc, a Global Leader in chemical manufacturing across multiple global markets.

With Head Office in Tullamarine and warehouses/manufacturing plants in NSW, QLD and VIC, we are a leading supplier to the carwash industry, surface treatment & specialty coating markets. We offer a comprehensive range of products, technical support, industry training, equipment solutions and innovation that empowers our customers to be successful.

The Opportunity

With an emphasis on service excellence, this small team works together to be the best that they can possibly be. We are looking for a reliable, friendly and upbeat individual to join our team. Reporting to the Customer Service Manager, this is a multi-faceted role in a fast-paced environment that requires attention to detail, strong communication skills, data entry and the ability to drive sales. This is not a call centre role.

A variety of duties include:

Efficient and timely processing of customer orders and invoicing
Ability to go above and beyond to ensure a positive customer experience
Capacity to thrive in a high-volume order processing environment and can maintain resilience
Enthusiastically communicate to customers monthly specials and promotions
Actively handle high volume emails and phone calls with commitment and timely follow-up to resolution
Assist with counter sales in a personable and professional manner
Processing of Returned Goods ensuring accuracy and follow up
Accurately maintain and update CRM and asset data
Handling and researching customer enquiries
About You

To be successful in this role, you will need to demonstrate the following:

High attention to detail and accuracy a must
Must possess a friendly and upbeat personality
Strong data entry skills with a high level of computer literacy
Embrace challenges with a ‘can do’ positive attitude
Ability to go above and beyond to ensure a positive customer experience
Excellent communication with active listening skills
Ability to work effectively and cohesively in a small team environment
Reliable and punctual
Experience in an inventory order processing role in a wholesale environment is a must
Applications for this role close at 5:00 PM on Friday, November 1, 2024

You will be rewarded with a competitive salary and the opportunity to work with a market leader that is continuing to grow in volume, product offering and employee experience.

WE DO NOT PROVIDE SPONSORSHIP OR SUPPORT PROVISIONAL OR TEMPORARY VISA HOLDERS, THEREFORE, YOU MUST HAVE THE LEGAL RIGHT TO LIVE AND WORK PERMANENTLY IN AUSTRALIA.

For more information about DuBois Chemicals Australia, please visit http://duboischemicals.com.au/