Customer Service and Administration Executive

Job description
Customer Service & Administration Executive

Salary: £23,872.++ per annum

Holiday: 25 Days + Bank Holidays

Monday to Friday office hours

Overall Job Purpose
• To provide exceptional levels of customer service, delivering a market leading customer experience and administrative support.
• Reporting directly to the Customer Service Manager you will be confident and able to engage in valuable conversations with our clients, having the natural ability to question and identify client specific requirements and manage expectations.
• You will be proactive and resilient with the ability to use your own initiative, make decisions and prioritise effectively, follow-up proposed solutions with clients and supply partners, delivering clear and concise communication to all parties involved.
• You will be comfortable dealing with high workloads demonstrating exceptional organisation and prioritisation skills in a fast-paced environment.
• You will possess strong complaint handling knowledge with a desire to take ownership and resolve complaints to the customers satisfaction, escalating only complex complaints within the business.
• You will be results driven with excellent and effective communication skills (both written and verbal), with the ability to build rapport with clients quickly over the telephone.
• Professional in approach with a sound knowledge of the motor vehicle industry, you will be a natural problem solver with the ability to think 'outside the box’ when looking at the practical logistics of arranging deliveries and collections of vehicles all over the UK, along with accurately processing the required finance documentation to ensure the process operates smoothly. Professional in approach, you will have a keen eye for detail and accuracy.

Skills Required
• Exceptional analytical and numeracy skills
• Ability to look at situations with a holistic view
• Commercially astute with excellent communication skills
• Excellent time management working in an organised and methodical manner with the ability to meet targets and deadlines consistently
• Recognise efficiencies for continuous improvements, with strong attention to detail
• Ability to build rapport with key stakeholders including customers, funders, dealers, and 3rd party suppliers
• Relevant industry experience, data management, administration experience would be an advantage.
• Willingness to learn, demonstrating a commitment to personal and professional development.
• A team player who enjoys supporting colleagues and the wider team to ensure exceptional customer experience.

If you are interested in this role, please apply ASAP or contact Emma Sayles at POST- for more details. This vacancy is being advertised by Post Recruitment Ltd.

The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details.

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