Customer Service Assistant

Position: Customer Success Associate
Work Mode: Work From Office
Location: Mansarovar, Jaipur
Number of Positions: 20

Important Update

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Answering the interview call is essential. If you can't commit, please don't apply.

You will receive a brief interview call within 3-5 days, so please stay alert.

If selected, you must attend a WALK-IN interview in Jaipur -mansarover

Apply only if you're nearby and can attend.

Proficient or Excellent English & Confidence Required

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Job Description – Customer Success Associate (International Process)

Job Overview:

We are seeking motivated and customer-focused professionals to join our Customer Success Team. As a Customer Success Associate, you will be responsible for handling customer queries, ensuring customer satisfaction, and providing high-quality support in an international process.

Key Responsibilities:

Handle and resolve customer queries efficiently through calls, emails, or chat.
Deliver exceptional customer service while maintaining professionalism and empathy.
Ensure a high Customer Satisfaction Score (CSAT) by providing accurate and timely solutions.
Follow process guidelines and meet performance targets.
Work collaboratively with team members to improve customer experience.
Maintain records of customer interactions and transactions.
Required Skills & Qualifications:

Education: Graduates and undergraduates are eligible.
Experience: Minimum six months of experience in a customer support role.
Communication: Strong verbal and written communication skills in English.
Flexibility:
Rotational shifts (5.5 working days per week).
Rotational week off.
Work Environment: Work from office – Mansarovar, Jaipur.
Salary & Benefits:

Salary: Up to ₹30,000 CTC.
Travel Benefits:
Female employees will receive cab facility during night shifts.
Male employees will receive a ₹180 travel allowance for night shifts.
Interview Process:

HR Round
Operations Round
Client Round
Candidates with strong communication skills and a passion for customer service are encouraged to apply.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Day shift
Rotational shift
Supplemental Pay:

Performance bonus
Ability to commute/relocate:

Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Required)
Language:

English (Required)
Location:

Jaipur, Rajasthan (Required)
Work Location: In person