Customer Service Assistant

Position: Customer Service Assistant
Length of Assignment: 3 months (13 weeks) with a possible view to go permanent
Days & Hours: Rotating Roster, earliest start is 7am, latest finish is 5pm. Saturdays on rotation approximately 1 in 5 but not for the first few weeks
Pay rate: $34.5+/hr + super
Location: Northgate, Brisbane QLD
Reporting to: Team Supervisor

Client:

Our client is Australia's leading total waste management solutions provider. They have been in business for over 50 years, delivering solutions that offer benefits to their customers, communities and the environment.

Benefits:

Culture and Work Environment: Our client prides themselves for having a strong supportive and collaborative work environment, where colleagues can collaborate together and always encourage each other for continuous growth
Training and Development: Training and support is always provided for all employees, ensuring they are able to succeed in their position.
Successful Company: Our client is Australia's leading total waste management solutions provider - you will be representing a successful business.
Job Brief/Overview:

Duties:
As a Customer Service Assistant, you'll be at the forefront of all customer interactions, ensuring each interaction is handled with care and efficiency. Your responsibilities will include:

Answering and directing incoming phone calls with a friendly demeanor.
Handling complaints regarding services and providing effective solutions to ensure customer satisfaction.
Rebooking missed services promptly to maintain seamless operations.
Monitoring and responding to emails in shared mailboxes in a timely manner.
Booking scheduled services accurately and efficiently.
Resolving disputes
Updating services with new information to keep our records current.
Ideal Candidate:

Our ideal candidate is someone who embodies the spirit of excellent customer service. You should possess the following qualities:

Previous call center experience or high volume call environment
Proficiency with Office 365 suite (Word, Excel, Outlook)
Familiarity with Salesforce
Customer-focused with a passion for exceeding expectations.
Patient and resilient in the face of challenges.
A strong work ethic and a commitment to punctuality.
Safety-conscious and proactive in maintaining a secure environment.
Self-motivated with the ability to take initiative.
Capable of working both autonomously and collaboratively as part of a team.
Meticulous attention to detail to ensure accuracy in all tasks.
If you're ready to embark on an exciting journey where every day brings new opportunities to make a difference, then don't hesitate to apply for this role! Join our client in providing exceptional service and shaping unforgettable customer experiences.

Apply NOW! We can't wait to hear from you!

For any confidential discussions, please reach out to Layla on layla.homsi@sandyou.com.au