Customer Service Assistant | E|commerce

Job details
No matching job preferences
Salary
₹25,000 - ₹30,000 a month
Job type
Full-time
Shift and schedule
Evening shift
Monday to Friday
Qualifications
E-commerce: 1 year (Preferred)

Customer service: 1 year (Preferred)

Full Job Description
VitaPoint.co.uk, fast becoming the UK’s largest online department store.

Our history has seen us grow from a small ebay health supplement shop to fast growing into the No.1 online department store. With every stage of our expansion, we have sought to always uphold a strong reputation and continue to provide our customers with:

Top quality products
Best Product Prices
Fastest delivery time possible
The ideal candidate will be able to work under pressure and competent in responding to customer messages and issues through all our selling channels with an adequate speed as their is a time limit to adhere to. Other duties include creating and printing shipping labels, answering customer calls and ensuring all customer orders are dispatched within the timeframe required.

Required:
- Adequate quality and speed in typing
- Adequate use of Office (Excel, Word etc)

Customer service experience is preferred.

Proficiency of English is a must

Job Duties:

Answer incoming customer inquiries
Collect and report customer feedback to ensure that best practice is recognised and maintained
Engage with customers in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Job Type: Full-time

Salary: ₹25,000.00 - ₹30,000.00 per month

Schedule:

Evening shift
Monday to Friday
Supplemental pay types:

Performance bonus
Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:

E-commerce: 1 year (Preferred)
Customer service: 1 year (Preferred)
Work Location: In person

Expected Start Date: 07/06/2024