Customer Service Associate
- Category: Customer Care
- Location: Gurgaon, Haryana
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 15K to 21K
- Published on: 2025/09/21
We are seeking a dynamic and customer-focused individual to join our team.
Responsibilities
• Resolve customer queries, complaints or requests on daily basis
• Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner.
• Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings.
• Escalate complex customer issues to relevant stakeholders for timely resolution.
• Measure the quality of queries based on the effectiveness of solutions provided.
• Track the quantity of queries handled to ensure productivity and efficiency.
• Engage in cold calling to reach out to potential clients and promote our products/services.
Skills Required
• Minimum of 1 year of work experience in customer support or a related field.
• Impeccable communication skills, both verbal and written.
• Patience and the ability to handle challenging customer interactions.
• Experience with CRM tools is a plus.
• Basic proficiency in Excel/Google Sheets.
• Active listening skills to understand customer needs.
• Empathy towards customers to ensure a positive customer experience.
• Strong email writing skills.
About Wellversed
Wellversed owns and operates a portfolio of nutrition brands to empower people to attain their most optimal state of wellness. Our brands like Wellcore, YouWeFit, Ketofy, Zero Sugar, and Dynamite - enable people to unlock their
performance potential and live healthier lives. The brands are made available to our customers through an omni-channel approach including our own eCommerce portal (www.wellversed.in).
Location : Gurgaon, Haryana
Related jobs
-
BPO International Customer voice
Maintain fruitful relationships with customers and address their needs effectively. Research and identify new market opportunities. Foster a collaborative environment Excellent Communication Skills HR - +560+32363 Job Type: Full-time Pay: ₹20,000.00 ...
-
Customer Relationship Management |CRM|
Job Title: Business Development Executive(BDE) – Dubai Team Company Overview: White Collar Realty is a professional Real Estate company, offering top-tier solutions in both residential and commercial properties. We work in the Dubai market, providing...
-
Customer Service |amp| Operations Delivery Manager| AVP
Customer Service & Operations, Customer Customer Service & Operations Delivery Manager, AVP Closing date for applications: 26/0+/2024 Gurugram, India Permanent Full Time #R-00238457 Our people work differently depending on their jobs and need...