Customer Service Associate |CSA|

ROLE AND ELIGIBILITY CRITERIA

Role/Position:CSA

Reporting to:Supervisor / ASM

Location:DLF city centre chandigarh

Basic Eligibility Criteria:

Experience: 6 months-1 year experience is retail industry / Fresher
Qualification: Undergraduate/ Graduate
Selection Process:

Screening round by Hr
Personal Interview by Operations Head
KEY RESPONSIBILITIES:

Ensure high levels of customer satisfaction through excellent sales service
Maintain outstanding store condition and visual merchandising standards
Maintain a fully stocked store
Ascertain customers’ needs and wants
Recommend and display items that match customer needs
Welcome and greet customers
Manage point-of-sale processes
Actively involve in the receiving of new shipments
Keep up to date with product information
Accurately describe product features and benefits
Always be well groomed
Go the “extra mile” to meet targets
Maintain a clean and orderly environment in the store
Follow all companies’ policies and procedures
REQUIREMENTS AND SKILLS :

Customer Focus
Effective communication – English, Hindi / Kannada
Interpersonal Skills
Role modelling
Good physical endurance
Basic understanding of sales principles and customer service practices
Should be flexible with 24/7 shifts and working on holidays/ festivities
Open to Feedback and learning
High on Energy levels.
Friendly, helpful, confident, and engaging personality
Job Type: Full-time

Pay: Up to ₹15,000.00 per month

Benefits:

Health insurance
Leave encashment
Life insurance
Paid sick time
Provident Fund
Schedule:

Day shift
Rotational shift
Supplemental pay types:

Commission pay
Ability to commute/relocate:

Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person