Customer Service Consultant
- Category: Telecaller Jobs
- Location: Takanini, Auckland
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 22K to 29K
- Published on: 2025/09/21
The Customer Service Consultant ensures exceptional service for all customers, both internal and external. Working closely with Account Managers, this role is key in achieving customer satisfaction and delivering comprehensive "end-to-end" service. Additionally, the position involves handling various administrative tasks within the customer service team.
This is a full time position based in Takanini.
Phones answered in a timely manner and customers kept informed of any issues immediately.
Ensure timely processing and distribution of the Inboxes across all businesses.
Timely and accurate entry of orders and general data processing within agreed deadlines.
Processing of account sales, and cash sales in accordance with CSR policies and procedures.
Respond to a variety of customer enquiries and issues including (Late or no-delivery, Pricing inquiries)
Maintain Grade of Service on Queues.
Follow processes for managing customer complaints and ensure follow through to resolution.
Understanding of product applications and specifications.
Quotations processed in timely manner and customer informed.
Liaise with Inventory team with any stock shortages and delays.
Website enquiries dealt with in a timely manner.
Related jobs
-
Head of Client Engagement
Peninsula isn't just another workplace – it's a dynamic, family-run business with over 3500 employees and a global reach. Our WHY is our driver, which is to support the New Zealand marketplace with comprehensive support across an ever changing and co...
-
Customer Services Representative
About the role As the first point of phone contact, you will be providing New Zealand customers with support and knowledge on the company services and facilitating the next steps of their requirements. You are an experienced customer service consulta...
-
Client Services Specialist
As a Customer Service Specialist, you'll be the first point of contact for inquiries, scheduling and processing orders. You'll ensure that records are accurately maintained, handle complaints with professionalism, and handle personal information. Abo...